The Piccadilly Line has recently faced extensive delays due to “flatted wheels” a problem that caused major issues in 2015 and 2016 and resulted in a formal investigation and an extensive report from London TravelWatch.
You can read what London Underground had to say about it here.
The twist in the tail is that London Underground have been refusing to let the public know about the problem by insisting on advertising a “Good Service”.
This in turn has lead to an enormous amount of confrontation at affected stations and platform overcrowding. Tubeworker happens to know that station staff and union reps have repeatedly ask for this to change and feel dismissed by the responses they’ve received.
It’s quite simple really. Be honest with the people that are using the service so that they can plan their journey to work effectively. A little honesty goes a long way!