A long time ago, in a galaxy far away...
...LU had a decent number of RCIs to protect the company's revenue. 237 in fact.
Today there are less than 160 and the company is losing £60 million a year on fare evasion. While there are more fare dodgers than ever and they have left us with fewer staff to manage gatelines than ever there are also fewer RCIs than ever to protect our fare income and us poor sods on the gatelines.
If they want to save £200 million quid a year maybe start by getting RCIs in to fill the vacancies and start staffing gatelines properly?
And why haven't they filled the vacancies that have accumulated over the last 9 years? Maybe to leave a little bunce in to pay for the pathetic offer of 150 jobs out of the 838 they axed just last year and at SAMF money or less while the proper Supervisor equivalent role of RCI lies vacant.