Fares and Ticketing

Oyster, ESAF, fares and other ticketing issues

“Yes, of course I’ll top up your Oyster for £2.50, because …

  • “You’ve only got £2.50 on you.”
  • “You only need £2.50 to make the journey you want to make.”
  • “I’m worried you’ll be in danger if you have to leave the station to get a top-up elsewhere.”
  • “I’m worried that you will become abusive or violent.”
  • “I believe in providing a world-class customer service.”
  • “T...

Jezza Will Fix It

It’s all fun in Travel Information land because we are getting very interesting calls about the minimum £5 top up charge at booking offices.

One caller thought that you could only top up £5, £10, £15 etc. Another thought the £5 was to enter a draw to win a monthly Travel Card!

An on-the-ball...

Sign This!

Tubeworker is happy to recommend readers sign RMT's online petition against job cuts and ticket office closures.

Click here.

Staff Resist £5 Minimum

Across the job, staff are happily ignoring London Underground's £5 minimum Oyster top-up policy. After all, who wants grief from understandably-annoyed cusomters? And who wants to collaborate in the future loss of their own job?!

So keep on selling those customers what they want. We can all justify...

Fares Fair?

Since January 2nd, if you fail to touch in or out with your Oyster, you will be stung for £6! TfL says it's because Oyster is now on national rail. But they must be hearing the cash roll in already. Often, faults with Oyster readers or station incidents or overcrowding mean customers can't complete...

Grief Over a Fiver

The £5 minimum Oyster top-up policy came into force on Saturday, and staff have been getting spadeloads of grief. Someone asks you for two quid on their Oyster - perhaps because they only need two quid and either that's all they have or they want to spend their other money on something else - and...

Wot No River?

We've all seen the new tube maps. The zones and the river have been taken away. Richard Parry assures us it was no mistake; it is designed to return to the original simplicity of the first tube map. Although he does admit that removing the zones off the back was a mistake.

Brilliant! Design over...

OK, Just This Once ...

Avid readers of On The Move will have noticed that the latest trick up management's sleeve for pressuring ticket office staff is a range of attractive posters. Each shows a scenario, with a customer asking a question and the member of staff giving an answer together with a further suggestion that...

Gone Fishing

Edgware group staff have discovered to their great alarm that the ticket office safe (SLS) is not, erm, safe.

In an experiment, it took them just six minutes to fish a cash bag from inside the SLS out through the top. The implications for staff are serious. You could be as honest as the day is long...

Disabling the QBM

In LUL's latest effort to drive its own customers away, company management called Cubic to the Pentonville Road side of King's Cross station today to disable the ticket-issuing facility on the Queue Busting Machine (QBM).

You see, if your glossy adverts and seductive slogans don't persuade...

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