Training

Training and (re-)licensing

New school vs old school?

London Underground is attempting to change the culture on the job. Fit for the Future introduced management into the day-to-day stations environment for the first time. LU has appeared recently to favour recruiting from industries with little culture of union organisation.

It has run recent...

"We didn't know you were coming..."

The words that many new part time and Night Tube starters were greeted with as they introduced themselves on the stations they had been assigned. After being assured by their trainers that they would go to the stations, meet the AM, speak to Cover Group Support and find out who they would be...

SATS life?

The Area Manager at one busy Zone 1 station has opted for the stick over the carrot in response to some disappointing scorecard figures for staff presence on platforms. The AM has instructed CSMs and CSSs to make daily inspections of all SATS duties, effectively creating another level of performance...

IM Emergency?

LU staff are being told to contact IM (IT) services only in an "emergency". IM services are apparently too short staffed to deal with routine queries.

Hardly surprising! LU decided that iPads and apps were the answer to everything. Tubeworker wonders how many extra IT staff were hired to support...

Cash Out

London Underground has not provided enough training to station staff on how to handle cash from the ticket machines since ticket offices closed.

Money piles up in the machines because too few staff are trained on how to take it out. LU brought in new snazzy Cash Handling Devices (CHD), and barely...

In the Sexism Club?

LUL managers appear to think they are in the TV series 'Life on Mars' as they have woken up in the 1970s (or even earlier) and banned pregnant women from driving trains. They have thrown a particular woman - Kyria Pohl - off her Train Operator training course, and stated that yes, this is because...

Wot No Training?

Training for station staff still seems to be in a total state post-”Fit for the Future”.

There are huge training backlogs on many groups, meaning few staff have the “TSIDs” required to float or service machines. Staff who’ve been displaced to lift stations are still waiting for lift training and...

Give Us A Lift?

Four months after “Fit for the Future”, we’re still hearing of supervisors who haven’t been lift and track familiarised at the stations they were displaced to.

Remember that, prior to "Fit for the Future", LU snuck through a change to the rulebook that meant staff without the core lift license...

"Fit for the Future" Training Fiasco

If a large organisation intended to launch a new staffing model, which required thousands of staff to perform new roles, you would think it would think it might put procedures in place to ensure that those staff were equipped and trained to perform those roles before the model was launched.

But not...

Hate To Say We Told You So...

"Fit for the Future" has been combine-wide for less than two days. Here's a balance sheet so far:

  • Aldgate East station was closed due to staff shortage.
  • Euston Square station had no step-free access due to a shortage of lift-trained staff.
  • Tottenham Hale had no step-free access due to a shortage of...
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