Projects, refurbs and upgrades

London Underground improvement projects, station refurbishments, new train stock etc - and the problems and issues that come with them

2 Won't Do!

Management have a little ploy on stations - slipping in SS2s (or SSMFs) to work on SS1 stations. They did it last year at Warren Street, getting an SRT SS to help out on the night turn during the refurb. Now they are trying it at Waterloo, getting SS2/MFs from other groups to come and work on the...

Awful Conditions at Bank

Bank station staff are up in arms about the appalling conditions that management expect them to work under during the refurb.

The Northern ticket hall, platform 4 headwall and 'triplication' areas are particular hot spots for congestion, irate passengers, abuse and assault and fear for staff and...

Cooling the Tube and freezing the staff

Euston station is piloting the ‘Cooling the Tube’ project, which channels cool air into the ticket office, supervisor’s office, some of the platforms and the gateline. Whoever designed it allowed it to be turned off in Winter for all areas – except the gateline. So the gateline staff froze. A...

Blackfriars Beware

Blackfriars station is due to close for a refurb, so CSAs will temporarily have to work elsewhere (Supervisors should remain at Blackfriars to look after contractors and the station).

LUL asked the CSAs if they would like to work at Cannon Street, and they all said "Yes Please". But now it seems...

Elephant Ticket Office: A comedy of errors

The story of Elephant & Castle's Northern Line ticket office is a farce. Five years ago it was refurbished. But there was a problem: the new service counter was too low for staff to sit and serve customers in comfort.

Because Brixton station closed at the same time following the discovery of...

Refurb Separates Staff

Following the Euston refurb, there is a new control room, where the Control Room Assistant sits on their own with the monitors and service information, and a new, separate Supervisors' office, where the Supervisors sit.

This prevents teamwork between them, with the Control Room Assistant...

Ladies and Gents

Female staff at Euston have been kicked out of their female toilets to make way for the men while the male toilets are refurbished.

The lack of logic here shows the lack of consideration to female staff that has gone into this plan. There is now a sign on the female toilet door, saying ‘Stop! The...

Falling apart around our ears

A CSA at Euston station was standing on the gateline, when a ceiling tile landed on his head!

The ceiling tiles have been disturbed and replaced by mesh to access the electrics - part of the upgrade at Euston station, for which TubeLines are being paid millions. As well as the dingy environment...

Royal Visit

You know when a member of the Royal Family opens a hospital or whatever (no such ceremony when one is closed, of course)? In preparation for the ribbon-cutting and baby-kissing, the management order the building to be cleaned more thoroughly than it has ever been cleaned before.

Perhaps Tim O...

Sticky Situation

Refurb work at Loughton station involves resurfacing the platforms. A tip to Metronet: make sure the new surface has actually set before you let passengers stand on it. One particular passenger was aggrieved to find her bag covered in black sticky stuff ...

This follows an incident during the hot...

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