Ticket Office cuts and closures

Ticket Offices Saved!

Great news this week as Transport for London has backed down on plans to close London Overground ticket offices.

This follows an active campaign by RMT, and by local Labour Party branches in the areas affected. Reps and activists handed out thousands of leaflets, travelled round the various...

Resist ticket office closure on London Overground!

London Overground, operated by Arriva Rail London on a contract from TfL, is planning a mass programme of ticket office closures that closely resembles the "Fit for the Future" scheme we went to war against on London Underground in 2014.

RMT has launched a campaign against the closures, with a...

We don't always need assistance

BTP seem to think they can step in to "help" during any conversation with a customer where there might have been a disagreement or where you've had to repeat something.

You've just told someone to top-up, maybe you don't think they should travel till they've sobered up or they are absent mindedly...

A New Low

LU's obsession with profit and increasing private revenue streams on stations reached new lows this week as a self-service currency exchange machine was installed at King's Cross St. Pancras, effectively obscuring the 7/7 memorial plaque.

A swift response from local union reps plus a national...

How To Fight For Ticket Offices

The fight against ticket office closures should not be allowed to die. Even if we don't feel like we have the confidence to win on it right now, there is plenty that our unions could do to keep the issue live. Here are Tubeworker's suggestions:

  • Organise demonstrations, petitioning, and leafleting...
  • Just The Ticket?

    The closure of ticket offices has led to numerous problems for both passengers and staff. We all know how frustrated the punters get when the machine keeps their money after timing out, or when they can't resolve issues they previously could have done with a ticket office.

    It's chaos for us too...

    "Progress"?

    We have been receiving messages from our respective unions telling us that this week's strikes are off, with an explanation that talks are making "progress". Perhaps we are supposed to just accept this without wanting to know more, but rank-and-file Tube workers do want to know more, and local reps...

    Ticket Office Closure Trial: A Failure and a Farce

    Two trial closures of Lancaster Gate Station ticket office resulted in chaos for customers and abuse for staff.

    On the first day, the station was short staffed. No additional management were sent to assist. Staff were verbally abused.

    On the second trial day, the ticket machines broke down...

    Customer Disservice

    A Tubeworker correspondent writes...

    Our "Passenger-Operated Machines" (POMs) at Tube stations have recently been re-programmed to keep hold of the money, or charge the punters' bank accounts, in the event of a "failed sale" (where the desired and paid-for ticket or Oyster product doesn't arrive)...

    Timed Out

    So a customer takes a bit too long buying a ticket from a machine, and gets timed out. So you can give them their money back, right?

    Well yes, but only if you have a ticket office. Which presents something of a problem in a company which has begun closing all its ticket offices. Cue abuse of...

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